Privacy Policy
We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Calloway & Sons, may collect from you, and how it is used. By using our website, www.callowayhvac.com, you are accepting the practices described in this policy. This page also includes our SMS (text message) terms.
Information Collection
We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.
Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication, including your name, email address, and mobile phone number when you submit a contact form.
We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Information Use
We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support. If you opt in to text messages, we also use your mobile phone number as described in the SMS section below.
SMS / Text Messaging Terms
Program Description
When you provide your mobile phone number and opt in to receive text messages from Calloway & Sons, we may use your number to send you relevant communications. This program ("Calloway & Sons SMS") supports one-to-one conversational messaging between Calloway & Sons and individual consumers, in connection with an inquiry or request you submit through our website.
Types of Messages
We may send you appointment reminders, service updates, account notifications, and promotional offers, depending on your preferences and consent. We may also send responses to your inquiries, follow-ups, and next steps related to your service request.
At a Glance
Category | Details |
|---|---|
Business Name | Calloway & Sons |
Program Name | Calloway & Sons SMS |
Message Types | Appointment reminders, service updates, account notifications, responses to your inquiries, and promotional offers |
Message Frequency | Message frequency may vary |
Rates | Message and data rates may apply |
To Opt Out | Reply STOP at any time |
For Help | Reply HELP or call (504) 788-1474 |
How to Opt In
You may opt in to receive SMS messages from Calloway & Sons by providing your phone number and selecting "Yes" when asked if we may text you on any contact form on our website. Providing your number constitutes your express written consent to receive text messages at the number provided.
Message Frequency
Message frequency may vary. The number of messages you receive depends on the nature of your inquiry, your service request, and your preferences. Ongoing updates related to your service request may result in additional messages.
Message & Data Rates
Message and data rates may apply. Standard SMS and data rates charged by your mobile carrier apply to all messages sent and received. Calloway & Sons does not charge any additional fee for this messaging service.
How to Opt Out
You can opt out of SMS messages at any time by replying STOP to any message, and no further messages will be sent. You may also use any of the following keywords: STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. After opting out, you will receive one final confirmation message. To resubscribe, reply START or UNSTOP at any time.
How to Get Help
For help, reply HELP to any message or contact us directly at (504) 788-1474.
Consent Is Not a Condition of Purchase
Your consent to receive marketing messages is not a condition of purchase. You do not need to agree to receive text messages to purchase any goods or services from Calloway & Sons.
Mobile Information Is Not Shared
We do not sell or share your mobile information with third parties, including affiliates, for their own marketing purposes. This includes your phone number, mobile opt-in data, and SMS consent information. Service providers that help us deliver text messages, such as our messaging platform, may process this information only to deliver messages on our behalf.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. Message delivery depends on your mobile carrier and network conditions, which are outside the control of Calloway & Sons.
SMS communications from Calloway & Sons are facilitated by Scorpion's messaging platform. For platform usage terms, see the Scorpion Acceptable Use Policy.
Security
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.
If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Sharing
We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing. We also do not sell or share your mobile information with third parties, including affiliates, for their own marketing purposes (see the SMS / Text Messaging Terms above).
We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:
- Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
- Protect and defend the rights or property of our Website and related properties
- Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties
Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion boards, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.
Links
This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Consent
By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.
Contact Us
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (504) 788-1474 or via mail Attn: Privacy Officer, 10064 I-10 Service Rd, New Orleans, LA 70127.